1. Introduction
This Service Delivery & Digital Access Policy outlines the terms and conditions regarding the delivery of services and digital access for the NET, SET, and JRF Mocktests App. By using this application, users agree to comply with this policy.
2. Service Scope
The NET, SET, JRF Mocktests App provides users with online mock tests, study materials, performance analytics, and other academic resources to aid in exam preparation.
3. Access to Digital Content
– Users can access the digital content through a registered account on the application.
– Content includes mock tests, practice questions, study guides, and performance reports.
– Some content may be available for free, while premium content may require a subscription or one-time purchase.
4. Subscription & Payment
– Subscription plans offer different levels of access to content.
– Payments for subscriptions or individual purchases must be completed through authorized payment gateways.
– Refunds are not provided for completed transactions, except in cases of duplicate charges or technical errors.
5. Service Delivery Mechanism
– Users receive instant access to purchased or subscribed content upon successful payment confirmation.
– Any technical issues in content access should be reported via the in-app support system or customer service email.
– Regular updates and new content will be added to improve the user experience.
6. User Responsibilities
– Users must ensure stable internet connectivity to access digital content.
– Sharing login credentials is prohibited; accounts may be suspended if unauthorized sharing is detected.
– Users must adhere to ethical standards while using the app and avoid plagiarism or misuse of content.
7. Technical Support & Issue Resolution
– Technical support is available through email and in-app support channels.
– Users experiencing access issues should provide relevant details (e.g., screenshots, error messages) for quick resolution.
– Most issues will be resolved within 48 hours of reporting.
8. Privacy & Data Security
– User data, including login credentials and test performance, will be protected under strict security protocols.
– Personal information will not be shared with third parties without consent.
– Users should review the app’s Privacy Policy for more details.
9. Modification & Policy Updates
– The app reserves the right to update or modify this policy at any time.
– Users will be notified of any significant changes through in-app notifications or emails.
10. Contact Information
For any queries or concerns regarding service delivery and digital access, users can contact customer support at support@ugcnetapp.in.